Thank you for choosing KEEP CONTAINER LLC. We are committed to providing our customers with high-quality products and services. If you are not satisfied with your purchase, here is our refund policy and return process.
- Refund Policy
We accept returns within 30 days of receiving the goods. If the goods are defective, damaged, or do not match your order, you are entitled to a full refund.
Refunds will be processed through the original payment method. Once we receive and process your return, you will typically receive your refund within 5-7 business days.
- Return Process
If you wish to return an item, please follow these steps:
Contact Customer Support: Please first contact our customer support team via email at yue@keepcontainer.store, informing them of the item you wish to return and the reason.
Obtain Return Authorization: Our customer support team will provide a Return Authorization Number (RMA). Please include this number in the package.
Prepare the Item: Ensure the item is in its original condition, unused, in its original packaging, and includes all accessories and tags. Missing any item may affect your refund.
Returning the Goods: Please return the goods to the following address:
KEEP CONTAINER LLC
1421 LOGAN AVE N
MINNEAPOLIS, MN 55411-3171
Providing Tracking Information: We recommend using a trackable mail service and keeping your mailing receipt. After sending the returned item, please send the tracking information to our customer service.
- Return Shipping Costs
Under normal circumstances, for returns due to personal reasons (such as dislike, incorrect purchase, etc.), the customer is responsible for the return shipping costs. If the item is defective or the wrong item was sent, we will cover the return shipping costs. - Special Circumstances
For certain special items, we may not be able to provide refunds or returns. Please confirm the specific return policy with customer service before purchasing. - Contact Us
If you have any questions about the refund or return process, please feel free to contact our customer support team. We are happy to assist you.
Thank you for your trust and support of KEEP CONTAINER LLC. We look forward to providing you with better service!