- How do I register an account on your website?
You can create a new account by clicking the “Register” button in the upper right corner of the website homepage. After filling in the required personal information and setting a password, you will receive a confirmation email. Please activate your account using the link in the email.
- Can I change my order?
If you wish to change your order, please contact our customer service team as soon as possible. If the order has not yet shipped, we will do our best to accommodate your request. If the order has already shipped, you will need to wait until you receive the goods before returning or exchanging them.
- What payment methods do you support?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other major payment platforms. You can view all available payment options at checkout.
- How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can check the order status by visiting our “Order Tracking” page and entering your order number and email address.
- How do I request a refund if I am not satisfied with my purchase?
If you receive a defective item or it does not match your order, please contact our customer service team within 30 days of receipt, providing relevant information and photos. We will guide you through the return process and process your refund upon confirmation.
- What is your shipping area?
We currently support shipping worldwide. Specific countries and regions can be selected at checkout. International orders may be subject to customs duties and other charges; we recommend you review the relevant policies before placing your order.
- How to contact customer support?
You can contact our customer support team through the following methods:
Email: yue@keepcontainer.store
If you have any other questions, please feel free to contact us; we are happy to assist you!